Hearing Aid Repairs
Hearing Aid Repair Shop
For hearing device repairs (when you are not a client of Key to Hearing) we recommend the Hearing Aid Repair Shop (HARS) based in Newbury, Berkshire. HARS offer a cost effective, independent all-make repair service and we would advise that you contact them directly.
Get your hearing aid fixed and performing like new
At Key to Hearing we understand how frustrating it is to be without your hearing aids for an extended period. We can help with advice so you can get your hearing aids repaired and working in next to no time.
Frequently asked questions
Who are you?
Key to Hearing are wife and husband team, Keeley and Will Salmon. Founded in 2012 our aim is to offer a bespoke hearing care service that you won’t find in many of the high-street chains. We understand how expensive the purchase of new hearing aids can be and why you would like to keep your existing devices functioning for as long as possible. To learn more about Bournemouth based Key to Hearing please see our home page here.
Will you send my hearing aids away for repair?
If HARS cannot help you with your repair, we can look to see if we can arrange an official manufacturer repair.
Why do hearing devices malfunction?
As well as damage caused by accidents hearing devices are subjected to moisture, wax and sweat so it is understandable that on occasions they will malfunction. If your hearing aid is within warranty, then you should be able to send/take it back to where you purchased the device so that it can be repaired by the manufacturer for no additional cost. However, once your hearing aid is out of warranty you will often have to pay to have any faults fixed.
How long will my repair take?
Repairs would generally take 10 working days’ dependent on the complexity of the repair and any replacement components being in stock with the manufacturer.
Are the repairs guaranteed?
Any components replaced during your repair come with a six-month warranty against failure to give you peace of mind. If your hearing aid fails within six months of your repair, simply contact us for further instruction.
Will my hearing aid settings be saved during the repair?
If your hearing device is digital your current settings will be stored and will not be affected by the repair. On occasions we may not be able to store the settings of your hearing device. When this happens, we will return the hearing aid to you unrepaired and recommend you seek advice from a local independent hearing aid centre. We do this as your hearing aid would need to be reprogrammed after repair which would require you to have a new hearing evaluation. At Key to Hearing we will not reprogram a hearing aid without completing a hearing evaluation.
Do you repair NHS hearing aids?
If you have an NHS hearing aid you should contact your local NHS Audiology department to see if they can assist.
Can you replace broken shells on In-the-ear or Completely-in-the-canal hearing devices, power moulds or custom sleeves?
Cracks and fractures cannot normally be repaired, and the components would need to be reshelled.
Are all hearing aids repairable?
If your hearing aid is older than five-years, the manufacturer or repair centre may not be able to source the required replacement part for your hearing aid. This may occur for older models where parts are obsolete. In these instances, we will advise you and return the hearing aid to you unrepaired.
Hear what our customers have to say
"An excellent company to deal with..."
"Would definitely use Key to Hearing again. They repaired an old pair of aids for me, the speed of service was really very good, with speedy communication throughout. An excellent company to deal with!!!!"
Mr Austin - Bury St. Edmunds
"Personal service I highly recommend..."
"Once again Key to Hearing has been able to get my hearing aid repaired. The service is quick and reliable, and if there is a problem with the repair they give a quick personal service I highly recommend them to anyone."
Mr Ives - Milton Abbas
"A trouble free experience..."
“I contacted Key to Hearing about checking my dysfunctional hearing aid after being told by a local hearing company that it was not possible to fix and I was better buying a new one. With Key to Hearing the service was excellent. Every possible effort is made for a trouble free experience an all within a few days! It couldn't have been a more efficient and excellent procedure.”
Mrs Burley - Oakham
If you need your hearing aid repaired, then let Bournemouth based Key to Hearing help. Contact us for further advice or please give us a call. Phone us between 8:45 am to 4:45 pm Monday to Friday, or out of hours, leave a message and we’ll call you back.