If your hearing aid is broken, don’t despair as we’ll repair

Hearing Aid Repairs at Key to Hearing

We repair hearing devices from Phonak, Unitron, Starkey, Oticon, Widex, ReSound and Siemens

We know how important your hearing is and our hearing aid repair service can help if you’re having trouble. Send your hearing device to us and we will let you know what the problem is, advise you of the cost to repair with the aim to get your hearing aid back to you as soon as possible. We offer official repairs from the original manufacturer or an independent all-make repair centre for specialist cases.

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Hearing Aid Repair Process - Key to Hearing

Our five step repair service will get your hearing device fixed and performing like new

At Key to Hearing we understand how frustrating it is to be without your hearing aids for an extended period. Our repair service aims to make the process as smooth as possible. Simply follow the five easy steps below.

1. Fill in the repair form

Fill in our repair form providing us with as much detail as possible. We will contact you and provide further instruction.

2. Send us your hearing device

At this stage we’ll invoice you a charge of £15 to cover fault diagnosis of your hearing device and recorded postage charges to return the hearing device to you. Once payment has been made (BACS, credit card or debit card, PayPal or cheque) please post us your hearing device (we recommend Royal Mail Special Delivery Guaranteed to ensure that your device is tracked and insured for losses or damages).

3. We'll let you know the cost of the repair

As soon as we hear back from our chosen repair centre we will advise you the cost to have your hearing aid fixed. If you decide to proceed we will provide an invoice for payment.

4. We'll arrange to have your device repaired

Once payment is received your hearing device will be repaired and sent back to you via Royal Mail Special Delivery.

5. We'll send your hearing device back to you

If you don’t want to proceed with the repair or we cannot fix the fault then we’ll send the hearing aid back to you at no additional charge.

Hearing aid repairs start from £129 and are normally completed within seven to ten working days.
— Price includes diagnostic charge of £15 and return postage.

Hear what our customers have to say

"An excellent company to deal with..."

"Would definitely use Key to Hearing again. They repaired an old pair of aids for me, the speed of service was really very good, with speedy communication throughout. An excellent company to deal with!!!!"

Mr Austin - Bury St. Edmunds

"Personal service I highly recommend..."

"Once again Key to Hearing has been able to get my hearing aid repaired. The service is quick and reliable, and if there is a problem with the repair they give a quick personal service I highly recommend them to anyone."

Mr Ives - Milton Abbas

"A trouble free experience..."

“I contacted Key to Hearing about checking my dysfunctional hearing aid after being told by a local hearing company that it was not possible to fix and I was better buying a new one. With Key to Hearing the service was excellent. Every possible effort is made for a trouble free experience an all within a few days! It couldn't have been a more efficient and excellent procedure.”

Mrs Burley - Oakham

Frequently asked questions

Who are you?

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Key to Hearing are husband and wife team, Keeley and Will Salmon. Founded in 2012 our aim is to offer a bespoke hearing care service that you won’t find in many of the high-street chains. We understand how expensive the purchase of new hearing aids can be and why you would like to keep your existing devices functioning for as long as possible. Our hearing aid repair service aims to get your hearing aid back to you in minimal time. To learn more about Bournemouth based Key to Hearing please see our home page here.

Will you send my hearing aids away for repair?

Yes, depending on the problem with your hearing aid we will either send it to the hearing aid manufacturer for an official repair or to an independent repair centre for special cases.

Why do hearing devices malfunction?

As well as damage caused by accidents hearing devices are subjected to moisture, wax and sweat so it is understandable that on occasions they will malfunction. If your hearing aid is within warranty, then you should be able to send/take it back to where you purchased the device so that it can be repaired by the manufacturer for no additional cost. However, once your hearing aid is out of warranty you will often have to pay to have any faults fixed.

How much will my hearing aid cost to repair?

The most common faults are covered under a standard hearing device repair which range from £129 to £175 including the £15 charge for diagnosis/postage. Please be aware that the following replacement components are not included and prices start from: -

  • Receiver Wires £50 (maximum)
  • Amplifier £65
  • Replate or recase £50
  • Domes (pack) for Receiver Wires £12

How long will my repair take?

Repairs would generally take seven to ten working days’ dependent on the complexity of the repair and any replacement components being in stock with the repair centre.

Are the repairs guaranteed?

Any components replaced during your repair come with a six-month warranty against failure to give you peace of mind. If your hearing aid fails within six months of your repair, simply contact us for further instruction.

Will my hearing aid settings be saved during the repair?

If your hearing device is digital your current settings will be stored and will not be affected by the repair. On occasions we may not be able to store the settings of your hearing device. When this happens, we will return the hearing aid to you unrepaired and recommend you seek advice from a local independent hearing aid centre.  We do this as your hearing aid would need to be reprogrammed after repair which would require you to have a new hearing evaluation. At Key to Hearing we will not reprogram a hearing aid without completing a hearing evaluation.

Do you repair NHS hearing aids?

If you have an NHS hearing aid in the first instance you should contact your local NHS Audiology department to see if they can assist. If they cannot help, then you are welcome to contact us to see if we can.

Can you replace broken shells on In-the-ear or Completely-in-the-canal hearing devices, power moulds or custom sleeves?

Cracks and fractures cannot normally be repaired and the components would need to be reshelled. In this instance, we would recommend that you contact a hearing care professional local to where you live.

Are all hearing aids repairable?

If your hearing aid is older than five-years, the manufacturer or repair centre may not be able to source the required replacement part for your hearing aid. This may occur for older models where parts are obsolete. In these instances, we will advise you and return the hearing aid to you unrepaired.

If you need your hearing aid repaired, then let Bournemouth based Key to Hearing help. Start by filling in the hearing device repair form or for further advice please give us a call. Phone us between 9am to 5pm Monday to Friday, or out of hours, leave a message and we’ll call you back.