We are pleased to announce that we have been awarded "Inspired by Ida" status for our clinic (service) which is a benchmark of quality for hearing care.
The status recognises hearing specialists (Keeley) and their staff (Will) who have completed courses in person-centered counselling.
We believe the Person-centered care principles of the Ida Institute "Inspired by Ida" courses are very much aligned to the service we have been providing to our customers since starting Key to Hearing in 2012.
Keeley and I are always looking to learn and improve our service and are grateful to the Ida Institute for providing these courses and rewarding us with "Inspired by Ida" Clinic status.
What is Person-Centred Care?
Ida define person-centered care as “a way of seeing people and their families as experts in their own experience of hearing loss, working alongside the health care provider to determine which solutions and strategies will help them most.”
What to expect
At Key to Hearing we will:
• Talk to you about your individual needs and preferences.
• Invite your partner or other close relatives to be at your appointment.
• Work with you to establish a treatment plan based on your personal lifestyle.
• Provide you with advice for how to manage your hearing in daily life.
Putting what we’ve learnt into practice
We see the status as recognition for the level of care that Keeley provides to our customers on a daily basis and look forward to putting into practice what we've learnt from the courses in the coming months.
You can see the Inspired by Ida - Person Centered Care badge at the bottom of our website and can find out more about the scheme on the Ida Institute website.